Privacy Policy

Welcome to McDowall Health (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website www.mcdowallhealth.com, access our services, or communicate with our team.

We comply with Canada’s Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who We Are

McDowall Health is a provider of integrative psychology and healthcare services. We operate across Ontario and offer in-person, virtual, and assessment services. Our offices include locations in Toronto, Mississauga, Brampton, and more.

Head Office:
2345 Yonge Street, Suite 510
Toronto, ON M4P 2E5
📞 416-485-5555 Ext 1
📧 hello@mcdowallhealth.com
🌐 www.mcdowallhealth.com

2. Information We Collect

A. Personal Information

We may collect the following information when you fill out forms, call us, email us, or use our services:

Full name
Contact details (email, phone, address)
Health information (e.g., symptoms, referrals, reports)
Date of birth, gender
Insurance or billing information
Appointment history
Emergency contact details

B. Non-Personal Information

We may collect technical data such as:

Browser and device details
IP address and geolocation
Pages visited and usage behavior
Cookies and analytic identifiers

3. How We Use Your Information

Your data is used to:

Book and manage appointments
Deliver psychological and healthcare services
Conduct assessments and evaluations
Communicate with you about services or updates
Process billing and insurance
Ensure safety, compliance, and legal accountability
Improve website functionality and experience

4. Consent and Legal Grounds

We will only collect and use your information with:

Your express consent
A contractual obligation to provide care
Legal requirements (e.g. mandated reporting)
Our legitimate interest in managing our operations effectively

You may withdraw consent at any time, subject to legal or clinical limitations.

5. How We Share Information

We may share your information only when necessary and with:

Licensed healthcare professionals within McDowall Health
Third-party service providers (e.g., scheduling, billing, secure forms)
Legal or regulatory authorities (when required)
Insurance companies (with your consent)
Emergency services (if safety risk is identified)

We never sell your information to third parties.

6. Data Storage and Retention

Your data is stored securely on Canadian servers or with trusted, PHIPA/PIPEDA-compliant vendors. We retain records for as long as necessary by law or regulatory guidelines (often 10+ years).

7. Security Measures

We take privacy seriously and protect your data using:

Encrypted web traffic (SSL/HTTPS)
Access-controlled systems
Secure digital record platforms
Employee confidentiality agreements
Regular security reviews and audits

8. Cookies & Analytics

Our website uses cookies to:

Optimize performance
Track site analytics
Remember preferences
Improve navigation

You may disable cookies through your browser settings, but some functionality may be affected.

We also use third-party services like Google Analytics, which may collect anonymized browsing data under their own privacy terms.

9. Your Rights

You have the right to:

Access and view your records
Correct inaccurate data
Withdraw consent for non-essential use
File a privacy complaint
Request deletion (when permissible by law)

To make a request, email us at hello@mcdowallhealth.com.

10. Children’s Privacy

Our services are generally directed toward individuals aged 16 and older. For child or adolescent clients, parental/legal guardian consent is required. We do not knowingly collect data from minors without consent.

11. Third-Party Links

Our site may link to external platforms (e.g., Instagram, intake forms). We are not responsible for the privacy practices or content on third-party websites. We recommend reviewing their policies separately.

12. Location-Specific Information

We operate multiple clinics across Ontario, including:

Toronto (Head Office): 2345 Yonge Street, Suite 510, Toronto, ON M4P 2E5
Mississauga: 3660 Hurontario St, Suite 606, Mississauga, ON L5B 3C4
Brampton: 60 Gillingham Drive, Suite 203, Brampton, ON L6X 0Z9
Additional service areas: Ottawa, Hamilton, London, Kitchener, Windsor, Kingston, Barrie, Guelph, Sudbury, St. Catharines, and more

All Ontario-wide inquiries: 📞 (416) 485-5555

13. Changes to This Policy

We may update this Privacy Policy to reflect new laws, technologies, or service updates. Any changes will be posted on this page with an updated effective date.

14. Contact Us

For privacy questions, access requests, or concerns:

McDowall Health – Privacy Officer
📍 2345 Yonge Street, Suite 510, Toronto, ON M4P 2E5
📧 privacy@mcdowallhealth.com
📞 (416) 485-5555 Ext 1
🌐 www.mcdowallhealth.com